FREQUENTLY

ASKED

QUESTIONS

Alarm System Questions

Can you upgrade or replace my existing alarm system?

Yes, we regularly upgrade older burglar alarm systems across Edinburgh and the Lothians. We can replace outdated parts, add wireless sensors or connect your system to the latest app-based control for easier use. You’ll get a modern, reliable system without starting from scratch.

How quickly can you respond if something goes wrong with the alarm system?

You can contact us directly by phone, so we respond immediately. We aim to be on-site at your home or business within 24 hours, often the same day. With Neil’s 30 years of policing experience, we know how to prioritise genuine emergencies and get to you fast.

I’m worried about car theft in Edinburgh, do you have a solution?

Yes, our Car Defender is designed exactly for that. It detects motion and vibration, sending an instant alert to your phone if anyone tampers with your vehicle. It’s a simple and effective way to protect your car, and it works seamlessly with our home security systems across Edinburgh and the Lothians.

Can I get notifications on my phone when someone is on my property?

Yes, all of our systems can send instant alerts straight to your phone when motion is detected. You can view live footage, playback recordings and check in anytime. It’s perfect for keeping an eye on your home, business or rural property wherever you are.

CCTV Questions

Do you fit door cameras like Ring or Google Nest?

Yes, we install smart door cameras across Edinburgh and the Lothians, and ours are more affordable. You get the same HD video and two-way talk but without the monthly bills. Another advantage is that the app it uses is the same as our home security systems, making it easy to add more protection later if you choose.

Do your cameras work at night?

Yes, our cameras work brilliantly at night. In complete darkness they give sharp black-and-white images up to 50m using built-in infrared. When movement is detected they switch on white lights for full-colour video up to 40m. The change between day and night happens automatically, giving clear pictures around the clock.

Payment Questions

Do you charge a monthly subscription for CCTV or alarms?

No, we don’t. Every system we install is fully owned by you with no ongoing fees or hidden costs. There is an optional annual charge if you want remote access through the app, but it’s not required. It’s a one-time purchase that gives you reliable security across Edinburgh and the Lothians without the monthly bills.

I already pay a subscription for my burglar alarm, can you take it over?

Yes, in most cases we can. If you have a Pyronix burglar alarm system, we can usually take it over and help you cancel your existing monthly or annual fees without changing your equipment. It’s an easy way to cut costs and keep your current system running smoothly with local support across Edinburgh and the Lothians.

General Questions

Do estimate appointments come with a charge?

No, all our estimates are completely free of charge. Please contact us to arrange an appointment.

Can you provide alarm and CCTV systems for commercial properties?

Yes, we have a number of commercial clients across Scotland who have entrusted us with their security systems needs.

Do you cover my area?

We cover Edinburgh, the Lothians and the Scottish Borders. With more than 30 years of experience in Lothian and Borders Police, our team understands local crime trends and tailors every setup to your location. From urban homes to remote farms, we know what works.

Do you charge extra to come out to the Borders or Lothians?

No, we cover Edinburgh, Lothians and Scottish Borders at the same flat rate. We are aware that other companies may charge up to £200 extra for rural call outs.

Why choose Frontier Security?

Because we’re local, trusted and experienced. Neil and his team have decades of frontline policing and rural security knowledge. We know how criminals think and how to stop them. When you choose Frontier, you get genuine expertise, not guesswork — and a security system built to last.

How do I go ahead with an estimate you’ve provided?

If you have received an estimate from our team and wish to go ahead, please contact us to arrange an installation date. Please note our estimates are only valid for 30 days.

Post Installation Questions

Do you provide a product guarantee?

Yes, we provide a 12 month guarantee period of all equipment installed. Please contact us as soon as possible if you are experiencing any equipment issues.

Do you handle maintenance for your installations?

We offer a range of maintenance contracts to suit different needs and budgets. Each contract includes a full system health check. For alarm and CCTV installations, we’ll contact you annually to arrange a service visit (recommended but not required). Under a service contract, PIR batteries are replaced annually and the panel battery every 5 years. Service appointments last approximately 1 hour.

Troubleshooting Questions

My alarm control panel is showing a warning light, what should I do?

If your panel displays an orange warning light or if your alarm is sounding at random times of the day, this means that your system's batteries need replaced. To ensure you do not damage the system components, please contact us and arrange for us to replace your battery asap.

My alarm control panel is displaying the text ‘TAMPER’, what should I do?

This can occur if you knock a window sensor by accident or from extreme winds or cold temperatures. Our team can usually clear this error over the phone, so please contact us if required.

I have set my alarm system off by mistake and now a fault is showing on the control panel, what should I do?

This can happen on occasion by mistake, and our team can usually clear this error over the phone, so please contact us if required.